Terms of Service

  1. Secure Dedicated Server
    1. CrossCompute will deploy and maintain a secure dedicated instance of the CrossCompute Platform.
    2. Access to the server will be restricted to specific IP addresses and email accounts that have been approved by the Customer.
    3. The Customer can use the CrossCompute Platform to automate an unlimited number of interactive HTML and static PDF reports.
  2. Training + Support Sessions
    1. A CrossCompute Analyst Consultant will meet for one hour in an individualized Training + Support Session with a Customer Analyst.
    2. Report Automation Training + Support Sessions are an opportunity for the Customer Analyst to request help with technical aspects of report automation, including report formatting, data cleaning, data analysis, data visualization.
    3. Computational Analysis Training + Support Sessions are an opportunity for the Customer Analyst to request help with technical aspects of infrastructure planning, operations research, spatial optimization, geospatial analysis, remote sensing, financial analysis and office automation.
    4. Purchased Training + Support Sessions expire if unused by the end of the Service Period.
  3. Support Requests vs. Support Tickets
    1. After each Training Session, the CrossCompute Analyst Consultant will log and communicate Support Requests to CrossCompute Content Creators and CrossCompute Platform Engineers. CrossCompute Content Creators will create generic report examples that illustrate different techniques and these examples will be added to our public gallery and open source repository. CrossCompute Platform Engineers may need to update the CrossCompute Platform to resolve some Support Requests.
    2. Support Requests submitted by the Customer will receive a response from CrossCompute within 48 hours.
    3. During subsequent Training + Support Sessions, the CrossCompute Analyst Consultant will present report examples to illustrate solutions to Support Requests that have been resolved.
    4. If a Support Request requires significant effort, its resolution will count against the purchased number of Support Tickets. With Customer approval, a Support Request may consume more than one Support Ticket. The Customer can choose how to allocate their Support Tickets to prioritize resolution of Support Requests.
    5. CrossCompute will do our best to resolve each Support Ticket but cannot guarantee a solution for every Support Ticket, in which case CrossCompute will suggest workaround options.
    6. Purchased Support Tickets expire at the end of the Service Period.
  4. Computational Analysis Reports
    1. CrossCompute will deploy selected Reports on the Customer’s secure dedicated instance of the CrossCompute Platform for the duration requested.
  5. Revenue Share
    1. Reports created by or funded by the Customer are eligible for a Revenue Share Agreement if the Customer decides to commercialize these Reports to other organizations through the CrossCompute Platform.
  6. Intellectual Property
    1. Customers retain intellectual property over content that they created.
    2. CrossCompute retains intellectual property over the following assets:
      1. CrossCompute Platform
      2. CrossCompute Extension for JupyterLab
      3. CrossCompute Framework
    3. CrossCompute Content Creators retain intellectual property over content that they created.
  7. Referral Bonus
    1. To the extent permitted by law, CrossCompute offers a 10% referral bonus on contracts with organizations where the referral was instrumental to securing the contract.

Process Overview